Digital Transformation Lead

4 weeks ago

Sydney, New South Wales, Australia Arete Executive Full time

About the Opportunity:

We're seeking a dedicated and exceptionally talented professional to spearhead our digital transformation journey. As a pivotal leader, you'll shape the future of customer experiences across all touchpoints—online and offline. Your challenge will be to drive consistency and innovation, reshaping customer journeys, building loyalty, and delivering real business growth.

You'll lead the charge in mapping and optimising end-to-end customer experiences, collaborating with IT and marketing teams to redefine how customer service is delivered. By leveraging digital tools and optimising customer adoption of self-service options, your work will set a new standard in customer excellence.

About You:

You're a strategic thinker and a hands-on doer. With experience in the corporate world, you excel in mapping end-to-end customer journeys, optimising processes, and using technology to drive seamless customer and employee interactions. You thrive in high-pressure, fast-paced environments where real-time, mission-critical services are at the core.

A natural problem solver, you bring an upbeat, positive attitude to the table. You see every challenge as an opportunity to innovate and improve. You're not just managing processes; you're shaping the future of customer experience.

What's on Offer:

Join a thriving business on a solid path of growth and success. This organisation champions innovation and teamwork, fostering a culture that breaks down barriers to progress. You'll be part of a tight-knit team within a corporate setting, providing an excellent platform for someone eager to accelerate their career. In this leadership role, you'll drive meaningful improvements in customer engagement and business outcomes.

This role offers high exposure to the executive leadership team and access to high-profile clients. You'll join a fast-growing business unit with a strong track record of success, including EBIT growth. A great opportunity to make a real difference and progress your career.

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