Digital Transformation Lead

1 week ago

Sydney, New South Wales, Australia Arete Executive Full time

About The Opportunity:

We are seeking a dedicated and exceptionally talented Customer Experience (CX) and Digital Channel Manager for a game-changing transformation. This newly created role is pivotal to our client's digital transformation journey, focusing on revolutionising how customers engage across all touchpoints—online and offline. You'll be at the forefront of an exciting challenge, driving consistency and innovation to reshape customer journeys, build loyalty, and deliver real business growth.

Key Responsibilities:

  • Lead the charge in mapping and optimising end-to-end customer experiences across digital and traditional channels.
  • Collaborate with IT and marketing teams to redefine how customer service is delivered, transforming siloed operations into a unified, efficient, and seamless experience.
  • Leverage digital tools to optimise customer adoption of self-service options.

About You:

You're a strategic thinker and a hands-on doer. You excel in mapping end-to-end customer journeys, optimising processes, and using technology to drive seamless customer and employee interactions. You have experience in the corporate world and have a unique ability to merge technology with real-world service, translating your insights into tangible improvements that drive customer loyalty and business success.

What's on Offer?

Join a thriving business on a solid path of growth and success. This organisation is dedicated to a forward-looking vision, breaking down barriers to progress and fostering a culture that champions both innovation and teamwork. You'll be part of a tight-knit team within a corporate setting, providing an excellent platform for someone eager to accelerate their career. In this leadership role, you'll be at the forefront of a digital transformation, driving meaningful improvements in customer engagement and business outcomes. With a dynamic, collaborative environment, the opportunity for substantial career advancement is within reach.

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