Healthcare Solutions Coordinator

5 days ago


Melbourne, Victoria, Australia Virgin Pulse Full time
About the Position

This Healthcare Solutions Coordinator role is ideal for individuals who enjoy working with clients to understand their needs and develop solutions. As a key member of our team, you will be responsible for coordinating the documenting, submission, tracking, communication, and monitoring of client program requirements post-implementation.

You will work closely with cross-functional teams to ensure quality delivery on service and performance commitments to clients. This includes delivering agreed reporting from internal tools and supporting member service delivery by resolving needs for client-specific information, updating training agents and completing documentation.

Key Responsibilities
  • Develop and implement strategies to improve client satisfaction and retention.
  • Collaborate with cross-functional teams to execute on deliverables for clients.
  • Deliver high-quality reports and analysis to clients.
  • Provide exceptional customer service to meet the evolving needs of clients.

Requirements

  • Bachelor's degree or comparable experience in a related field (health, healthcare, health science, wellness, customer service, business management, operations, and/or logistics).
  • 1-3+ years of professional work experience, preferably aligned to roles in operations / logistics, customer service, customer management, software implementation and / or project management.
  • Previous experience in SaaS, or health / wellness and/or health care industry is preferred.


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