Administrative Support Specialist

7 days ago

Joondalup, Australia beBeeFrontDesk Full time $55,000 - $75,000
Front Desk Professional

At our Joondalup clinic, we're seeking a dedicated Front Desk Professional to contribute to our team. This role would predominantly cover our Joondalup location, with flexibility to support other clinics as needed.

  • We expect you to greet and welcome patients, clients, and visitors in a professional manner, following established procedures.
  • Effective wait time management is crucial; monitoring clinic lists, patient waiting rooms, and common areas will be part of your daily tasks.
  • Communication skills are key; learn to effectively communicate invoicing and payment information to patients, clients, and visitors.
  • You'll participate in routine cleaning and restocking activities to maintain a clean and organised environment.
  • Review, file, and manage patient information, documents, and forms accurately, ensuring compliance with regulatory requirements.
  • A high volume of client enquiries and bookings via telephone and email requires efficient handling; you'll need to respond promptly and professionally.
  • Collaboration with colleagues across departments is essential; be prepared to assist as needed.
What We Need

For this role, we require:

  • Excellent communication skills, with the ability to engage with people from diverse backgrounds.
  • A patient-focused approach, prioritising customer satisfaction above all else.
  • Proficiency in computer systems and technology applications.
  • A passion for working in a customer-facing environment.
Requirements

To succeed in this role, you'll need:

  • Understanding of Pre-employment Medicals and WorkCover regulations.
  • Experience with medical and/or allied health administration.
  • Working knowledge of Medicare and HICAPS claiming processes.
  • Familiarity with Genie Practice Management Software or similar platforms.
Benefits

As a valued member of our team, you'll enjoy:

  • Opportunities for growth and development within our organisation.
  • A dynamic work environment that fosters collaboration and teamwork.
  • The chance to make a positive impact on the lives of our patients and clients.

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