Venue Leader
2 days ago
For two decades, a prominent venue has been a local landmark in the heart of Sydney and Darling Harbour.
We are committed to creating fun in trusted destinations as Australia's premier entertainment hub. Our Forbes 5-star hotel, The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, and our vibrant Sports Bar where the action is live and loud, we deliver the ultimate entertainment, hospitality, and dining experiences for all.
As an operational leader, you will support leading a team to deliver the daily operations of both Retail & Café venues Antidote and G&Tea and provide an exceptional guest experience.
Antidote - A unique venue where a passion for caffeination thrives. We serve Will & Co Coffee accompanied by all your favourite breakfast bites made fresh to order.
G&Tea - Tea and coffee bar by day, gin bar by night. The perfect space offers high tea, refreshing cocktails, and heavenly plates of dainty ribbon sandwiches.
This role provides a fantastic opportunity to create a wonderful experience for our guests. You will take good care and have a hands-on approach when maintaining efficiency of our barista/beverage service, general product, and technical knowledge.
Your responsibilities include:
- Managing day-to-day operations of a unique venue offering, coaching, and development of all team members
- Planning and executing bespoke events in line with guest experience strategy leveraging supplier partnerships
- Reviewing and analysing the daily operational needs; maintaining food and beverage, labour, product, and expenses on budget
- Leading and motivating the team to continuously deliver guest experience in line with our service culture
- Manage the selection, training, and development of all team members to ensure timely recruitment and career growth
- Overall responsibility for financial KPIs relating to gross revenue, employee costs, and other operating costs in line with objectives
- Accurate forecasting of business activity and associated costs
- Assist the Marketing division in formulating marketing strategies, including identifying target markets, pricing, and product development and implement sales and promotion programmes
- Oversee staff rosters ensuring that policies and procedures and statutory requirements are adhered to
We are looking for someone with extensive management experience in a barista/cocktail/beverage bars environment. They should have a passion for the hospitality industry, thorough knowledge of beverages, and be a proactive and well-rounded leader who can empower and encourage the team to deliver a personalised and professional service to all guests.
The ideal candidate will have confidence to lead a large and diverse team across a 24/7 roster, a proactive approach to problem-solving and attention to detail, and a hands-on operational approach with passion for developing their career.
About this role: As an expert in operational leadership, you understand the essence of leading a team to deliver a world-class service. With exceptional communication skills and the ability to create a fresh, positive, and exciting environment where safety and service are paramount, you're poised to excel in this role.
Your role will be pivotal in shaping the success of our Food & Beverage Leadership team at The Star.
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