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Restoration and Insurance Operations Specialist

2 weeks ago

Gold Coast, Queensland, Australia beBeeClaims Full time $65,000 - $80,000
Claims Management Role

We are seeking an experienced professional to join our team as a Claims Manager. As a trusted name in the disaster recovery and insurance restoration industry, we pride ourselves on providing rapid, professional support to both insurers and their policyholders.

Key Responsibilities:
  • Manage and coordinate insurance restoration claims, ensuring timely and accurate processing.
  • Liaise with insurance companies, loss adjusters, assessors, and policyholders to resolve client concerns and maintain high-quality customer service.
  • Coordinate internal restoration and make safe teams across multiple regions, prioritizing efficiency and effectiveness.
  • Ensure compliance with relevant standards, scopes of work, and insurer SLAs, maintaining a high level of professionalism at all times.
  • Accurately update and maintain job files using Prime Ecosystems or similar job management systems, ensuring seamless communication between teams.
  • Review site assessments, inspection reports, scopes, and variations, identifying areas for improvement and implementing changes as necessary.
  • Manage job progress, budgets, materials, and subcontractors where required, maintaining a keen eye for detail and cost control.
  • Proactively resolve client concerns, providing exceptional customer service and maintaining a positive reputation for the organization.