Ambassador of Exceptional Guest Experiences

1 week ago

Sydney, New South Wales, Australia beBeeService Full time $60,000 - $90,000

About this role

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This is an exciting opportunity to work in a fast-paced, dynamic environment where you will be responsible for ensuring a seamless arrival and departure experience for our guests.

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Your key responsibilities will include coordinating daily operations of the bell desk, acting as a liaison between Front Office, Concierge, Valet, and Housekeeping to support smooth guest movement throughout the hotel, responding promptly to guest requests, and maintaining accurate records of all guest interactions and departmental activities.

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To succeed in this role, you will need strong communication and organizational skills, the ability to multitask in a fast-paced environment, and previous experience in a Front Office or Guest Services role, preferably in a luxury hotel environment.

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In return, we offer a competitive salary, comprehensive benefits package, excellent training and development opportunities, employee discount for stays at any Four Seasons worldwide, complimentary dry cleaning for employee uniforms, and complimentary employee meals.

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Responsibilities:

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  • Coordinate daily operations of the bell desk to ensure timely and efficient service. ">
  • Act as the primary liaison between Front Office, Concierge, Valet, and Housekeeping to support smooth guest movement throughout the hotel. ">
  • Respond promptly to guest requests, including luggage assistance, transportation arrangements, and special amenities. ">
  • Maintain accurate records of all guest interactions and departmental activities. ">
  • Ensure all team members are briefed on VIP arrivals, group movements, and special guest preferences. ">
  • Support the onboarding and ongoing training of bell desk and door staff. ">
  • Handle guest concerns with professionalism and escalate issues when necessary. ">
  • Uphold safety, cleanliness, and presentation standards in lobby and entry areas. ">
  • Promote and embody the service culture at all times.">
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Requirements:

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  • Previous experience in a Front Office or Guest Services role, preferably in a luxury hotel environment. ">
  • Strong communication and organizational skills. ">
  • Ability to multitask in a fast-paced, guest-facing environment. ">
  • Knowledge of property management systems preferred. ">
  • Flexible availability, including weekends, holidays, and overnight shifts if required.">
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What We Offer:

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  • ">
  • Competitive salary and comprehensive benefits package. ">
  • Excellent training and development opportunities. ">
  • Employee discount for stays at any Four Seasons worldwide. ">
  • Complimentary dry cleaning for employee uniforms. ">
  • Complimentary employee meals.">
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Schedule & Hours:

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A full-time position with rotating roster including early mornings, evenings, weekends, and public holidays.

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