Ambassador of Exceptional Guest Experience

4 days ago

Sydney, New South Wales, Australia beBeeGuest Full time $60,000 - $105,000
Customer Service Ambassador

This role will suit someone with the ability to deliver world-class customer service that creates a memorable and thrilling guest experience.

  • Answer inbound telephone calls for transactions ranging from call transfers and basic information inquiries to complex hotel, dining, spa, event, and entertainment reservations.
  • Provide guests with a clear picture of our products and service offerings, keeping the customers' needs and wants in mind.
  • Organise, co-ordinate, and complete reservations requirements for hotel rooms, dining, and spa as well as internal event and entertainment offerings.
  • Ensure that guest requests for reservations and other services are met and confirmed, and that each guest experience is memorable and positive.
Key Requirements:
  • A passion for guest excellence and a desire to go above and beyond to ensure a positive customer experience.
  • Knowledge of property management/reservations systems.
  • Proficiency in Microsoft Office.
  • Strong verbal and written communication skills required.
Benefits:
  • Discounts across award-winning restaurants and accommodation.
  • Diversity & Inclusion areas of focus include Multicultural, Gender, Aboriginal & Torres Strait Islander, and LGBTQI+.
  • Both parental and secondary carers leave available to all employees.
  • Lifestyle discounts including gym memberships and laundry services.
  • FREE buffet meal with a new menu every day.
  • $10 staff parking every day, including weekends and late nights.
  • Career development, training, and courses via The Star Academy.
  • The Star is an Employer of Choice for Gender Diversity awarded by WGEA.

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