Senior Learning Operations Lead

4 weeks ago

Port Of Brisbane, Australia Commonwealth Bank Full time
About the Role

We are seeking a highly skilled and experienced Senior Learning Operations Lead to join our Learning Domain team. As a key member of our team, you will be responsible for driving productivity, creating efficient processes, and ensuring that all learning operations are conducted smoothly.

The successful candidate will have a proven track record of leading and managing high-performing teams, with a strong focus on process optimization and productivity. You will be responsible for developing and implementing operational frameworks, standards, and guidelines for all learning-related activities, as well as collaborating with Learning product owners and other HR professionals to ensure the seamless delivery of learning programs.

Key Responsibilities
  • Lead and manage the Learning Operations Hub team, ensuring they are engaged, productive, and aligned with the organisation's goals
  • Develop and implement operational frameworks, standards, and guidelines for all learning-related activities
  • Collaborate with Learning product owners and other HR professionals to ensure the seamless delivery of learning programs
  • Manage the team's budget, resources, and vendor relationships, ensuring efficient and cost-effective operations
  • Drive continuous improvement initiatives within the hub, leveraging data and feedback to optimise processes
  • Facilitate the resolution of conflicts or challenges that may arise within the team or with stakeholders
Requirements
  • Proven experience in leading and managing teams, with a focus on driving productivity and operational excellence
  • Ability to develop and implement strategic initiatives that align with broader organisational goals
  • Strong analytical skills with the ability to identify challenges, develop innovative solutions, and make data-driven decisions
  • Deep understanding of learning operations and program delivery
  • Experience in leading change management efforts, particularly in setting up new teams or functions within an organisation
  • Ability to work effectively with cross-functional teams, fostering a collaborative and supportive environment
  • Excellent verbal and written communication skills, with the ability to influence and engage stakeholders at all levels
  • Proficient in Agile principles with proven experience operating in a matrixed organisation highly desirable
  • Experience Required: 5+ years of experience in a learning and development or HR operations role, with a strong focus on process optimization and productivity
What We Offer

We offer a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and experienced leader who is passionate about learning and operational excellence, we encourage you to apply for this exciting opportunity.

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