SkyPoint Team Leader

1 month ago


Surfers Paradise, Queensland, Australia DreamWorld Full time

Job Summary:

We are seeking a highly motivated and experienced Team Leader to join our Food & Beverage and Events teams at SkyPoint. As a Team Leader, you will be responsible for leading and supervising a team of staff during events, ensuring exceptional customer service and guest interaction.

Key Responsibilities:

  • Lead and supervise SkyPoint Attendants during events, ensuring exceptional customer service and guest interaction.
  • Oversee event setup, operation, and pack down, including manual handling tasks.
  • Collaborate with the Events Manager and other team members to ensure smooth event execution.
  • Handle guest inquiries during events, ensuring timely resolution and a positive experience.
  • Provide training for event staff, ensuring they are equipped with the necessary skills to meet event demands.
  • Ensure venue and event spaces meet cleanliness and presentation standards before, during, and after events.

About the Role:

This is a part-time role, working 30-38 hours per week, with flexibility to work across five days, including weekends, early mornings, and evenings. If you are passionate about delivering an outstanding guest service experience and have previous leadership experience within a similar high-volume events or hospitality environment, we would love to hear from you.

What We Offer:

  • Exceptional leadership training and development.
  • Free entry and discounts across Dreamworld, WhiteWater World, and SkyPoint.
  • Opt-in to a bonus incentive program paid quarterly.
  • Access to an online platform with hundreds of dollars of direct savings each year on everyday purchases from some of Australia's biggest retailers.
  • Laundered uniforms and onsite parking.
  • A fun and exciting work environment with the best views on the Gold Coast.


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