Senior Hospitality Operations Manager SkyPoint

4 days ago


Surfers Paradise, Queensland, Australia DreamWorld Full time
About the Opportunity

We are seeking an experienced Senior Hospitality Operations Manager to join our team at SkyPoint, a prestigious venue located on the 77th floor of the Gold Coast's Q1 building. This is a fantastic opportunity for a motivated and driven individual to take their career to new heights.

The ideal candidate will have previous experience in high-volume events or hospitality environments, with a proven track record of delivering exceptional guest service experiences. They will be passionate about leading by example, training, coaching, and motivating team members to achieve outstanding results.

Key Responsibilities:
  • Lead and supervise SkyPoint Attendants during events, ensuring exceptional customer service and guest interaction.
  • Oversee event setup, operation, and pack down, including manual handling tasks.
  • Collaborate with the Events Manager and other team members to ensure smooth event execution.
  • Handle guest inquiries during events, ensuring timely resolution and a positive experience.
  • Provide training for event staff, ensuring they are equipped with the necessary skills to meet event demands.
Requirements:
  • Previous leadership experience within a similar high-volume events or hospitality environment;
  • Passion and enthusiasm for delivering an outstanding guest service experience;
  • Ability to lead by example, train, coach, and motivate and engage team members at the frontline;
  • Excellent communication, interpersonal, and organisational skills;
  • Experience working with POS Database Systems and competent cash handling/management;
  • Ability to perform manual handling and physically demanding work tasks;
  • Availability to be rostered across five days flexibility with working hours is essential as weekend, early morning, and evening work is involved.
About the Role

The Food & Beverage Team Leader will be responsible for leading day-to-day shift operations in our Bistro & Bar, ensuring smooth service delivery. The successful candidate will provide on-the-job training to team members, ensuring they meet service, safety, and hygiene standards.

This is a part-time role, working approximately 30-38 hours per week. We offer a competitive salary of $55,000 - $65,000 per annum, depending on experience. In addition, we provide free entry and discounts across Dreamworld, WhiteWater World, and SkyPoint, as well as access to online platforms offering hundreds of dollars in direct savings each year on everyday purchases from top retailers.



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