Business Operations Coordinator

2 days ago

Australia beBeeCorporatePricing Full time $80,000 - $100,000

Job Title

We are seeking a detail-oriented and proactive professional to manage client relationships, coordinate relocation services, and ensure operational excellence in our corporate relocation processes.

  • Main Responsibilities:
  • Client Relationship Management: Build and maintain strong relationships with corporate clients, identifying opportunities to expand services and secure additional business.
  • Enquiry Evaluation and Appointment Scheduling: Evaluate incoming enquiries, qualify leads, and schedule appointments for relocation experts using scheduling tools.
  • Relocation Planning: Ensure in-home surveys are conducted promptly and outcomes are delivered efficiently to support relocation planning.
  • Quote Preparation: Prepare accurate and timely quotes for relocation services, ensuring alignment with client requirements and company policies.
  • Logistics Management: Manage end-to-end logistics for household and personal effects movements, including notifications to all stakeholders and individual relocates.
  • Problem Identification and Reporting: Identify and report real or potential problems, as well as unsatisfactory practices, to management for resolution.
  • Diary Management: Maintain the diary of relocation experts to optimize weekly survey targets and resource allocation.
  • Performance Metrics: Meet internal performance metrics by ensuring client enquiries and internal stakeholders are responded to within 24 hours.

Required Skills and Qualifications:

  • Organizational and Time-Management Skills: Strong organizational and time-management skills.
  • Communication and Interpersonal Abilities: Excellent communication and interpersonal abilities.
  • Experience in Quoting, Client Relationship Management, or Relocation Services: Experience in quoting, client relationship management, or relocation services is preferred.
  • Scheduling Tools and CRM Systems: Proficiency in scheduling tools and CRM systems (e.g., AMOS).
  • Independent and Collaborative Work Environment: Ability to work independently and collaboratively in a fast-paced environment.

What We Offer:

We offer a dynamic culture of mutual respect, support, and passion for the brand and product. You will be surrounded by some of the brightest and most driven professionals in the industry.

Equal Opportunities Employer:

We are an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information, or any other consideration made unlawful by applicable federal, state, or local laws.

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