Drive Customer Success
2 weeks ago
Business Development Manager
About the RoleThis role plays a key part in driving customer satisfaction and achieving business objectives. Key responsibilities include:
- Managing customer relationships to support ongoing development and drive customer satisfaction.
- Implementing business strategies to support retention and growth of customer portfolios.
- Managing customer sales and service contracts, exploring sales opportunities, responding to queries, and escalating complaints.
- Collaborating with peers, team members, and stakeholders to identify and qualify leads.
- Participating in customer initiatives such as developing and maintaining account and portfolio plans that support relationship development and contribute to financial targets.
To be successful in this role, you'll bring strong interpersonal and communication skills, strategic thinking, and the ability to adapt to change. You'll also have a demonstrated commitment to relationship building and working in partnerships with key stakeholders.
About the TeamWe provide IT and business support to customers. We offer a range of services including communications and ICT solutions to small and medium-sized customers.
We're committed to providing professional services that support customers to integrate tailored tech solutions, reducing time spent on troubleshooting and allowing more time for business development.
About UsWe are a global leader in telecommunications and technology, offering a range of products and services to consumers and businesses. Our mission is to make a positive impact on people's lives through innovation and technology.
We're passionate about creating a workplace where everyone can thrive, regardless of their background or abilities. We prioritize diversity, equity, and inclusion, and enforce a zero-tolerance policy for harassment.
As part of our hiring process, all candidates will undergo a background check, and the results will play a role in the final decision regarding your application.
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