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Duty Manager

2 months ago

Port Macquarie, New South Wales, Australia Travel + Leisure Co Full time

At Travel + Leisure Co., we are seeking a talented Duty Manager to join our team and contribute to our mission of putting the world on vacation. As a key member of our Reception team, you will be responsible for ensuring the efficient day-to-day operation of the Reception desk, including greeting and registering owners and guests, providing information on local area attractions, and managing any guest issues that may arise.

You will also be responsible for building, developing, training, and leading a team to promote high levels of customer service. Our ideal candidate will have proven experience in a Front Office and Food and Beverage department at a supervisory level, with knowledge of hotel property management systems, such as Opera. Excellent communication skills, both written and verbal, are essential, as well as a positive attitude and passion for delivering exceptional customer service.

We offer a range of benefits, including immediate start, permanent full-time opportunity, subsidised private health insurance, professional development funding, and discounted hotel stays across Australia, Fiji, and New Zealand.

Key Responsibilities:

  • Ensure efficient day-to-day operation of the Reception desk
  • Manage guest issues and provide information on local area attractions
  • Build, develop, train, and lead a team to promote high levels of customer service
  • Contribute to the growth and development of the Reception team

Requirements:

  • Proven experience in a Front Office and Food and Beverage department at a supervisory level
  • Knowledge of hotel property management systems, such as Opera
  • Excellent communication skills, both written and verbal
  • Positive attitude and passion for delivering exceptional customer service

What We Offer:

  • Immediate start
  • Permanent full-time opportunity
  • Subsidised private health insurance
  • Professional development funding
  • Discounted hotel stays across Australia, Fiji, and New Zealand

Why Join Us:

  • Be part of a dynamic and growing company
  • Contribute to the growth and development of the Reception team
  • Enjoy a range of benefits and perks

How to Apply: If you are a motivated and experienced Duty Manager looking for a new challenge, please submit your application.