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Sales & Customer Support Manager

2 months ago

Australia Cessna Aircraft Company Full time

Job Summary

The Sales & Customer Support Manager will be responsible for managing assigned sales projects and customer RFQ requests for MRO projects. This role will also involve managing assigned customer accounts and relationships as they relate to ECM / BTA, as well as managing and supporting key vendor / supplier relationships as required.

Key Responsibilities

  • Manage assigned sales projects and customer RFQ requests for MRO projects
  • Manage assigned customer accounts and relationships as they relate to ECM / BTA
  • Manage and support key vendor / supplier relationships as required
  • Project manage the bid process for customer RFQs involving necessary personnel to support and working alongside the maintenance, logistics, and finance teams to prepare SoW, schedule, customer expectations, cost sheets, and RFQ / Tender response documentation through to project award / negotiations
  • Project Manage oversight on MRO projects to include:
    • Coordinating induction and handover to maintenance team
    • Customer liaison to include project reporting and scheduled meetings
    • Timeline schedule, cost and scope oversight support to the maintenance team
    • Work scope change discussions with project lead and customer
    • Oversight of progress billing and final invoicing
    • Manage any post-project warranty or maintenance error discussions
    • Solicit new business with new and existing customers for ECM / BTA market offerings
    • Solicit post-delivery feedback both externally and internally on projects, product quality, project execution and provide to management, QM, and team as required
    • Monitor and analyze key customers alongside BD team
    • Participate in sales, marketing, and event projects and conferences
    • Visit assigned customers as agreed and scheduled for new and existing business meetings or regular scheduled visitations

Key Performance Indicators

  • Achieving sales targets and revenue growth
  • Achieving Personal Performance goals as well as aligning with Bell and Textron corporate goals
  • Conducting market research and analysis
  • Building and maintaining relationships with customers and stakeholders
  • Establishing strategic partnerships

Requirements

  • General knowledge of Aircraft Maintenance
  • Business Acumen
  • Strategic and analytical thinking skills
  • Customer Focused
  • Empathy & integrity
  • Proactive & Self-motivated
  • Team Player
  • Exemplary honesty and integrity
  • Dependable and reliable
  • Neat personal presentation
  • Flexibility

Preferred Qualifications

  • Experience in preparation of estimates for modification programs on Rotary Wing aircraft
  • Experience in customer interface and management
  • Experience working in an aircraft maintenance facility, preferably an MRO and/or CRO
  • Understanding of Aviation regulatory requirements and standards for aircraft maintenance
  • Computer Literate in ERP Systems, Salesforce and Microsoft suite
  • Strong written and communication skills
  • Previous experience in an organization within a similar scope and size to BTA is preferred
  • Business degree in Sales and Marketing/Business Administration or relevant discipline