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Commercial Banking Relationship Manager
1 week ago
We are seeking an experienced Commercial Banking Relationship Manager to join our team in Melbourne VIC. As a key member of our Small to Medium Enterprise Banking VIC/TAS division, you will be responsible for building trusted relationships with passionate owners of small and medium sized enterprises.
Working closely with a supportive Relationship Manager, you will help drive growth through acquisition, increasing share of wallet and referrals. With access to cutting-edge systems and technologies, you will have the tools you need to succeed in this role.
This is a great opportunity for people looking to take the next step in their business banking career. It would also suit people with other financial services experience, who are familiar with risk management concepts and regulatory requirements such as Know your Customer and AML (anti-money laundering).
Key Responsibilities:
- Proactively developing and maintaining a detailed understanding of the customer's business and financial needs.
- Acting in the best interest of the customer and applying a customer-centric approach, to support the customer's business needs with suitable products and services.
- Providing appropriate solutions towards account maintenance and customer needs.
- Maintaining a well-managed portfolio compliant with all relevant policies and procedures.
- Maintaining control of workflows across all compliance and customer fulfilment processes.
- Collaborating with product partners and other stakeholders to fulfil customer needs.
To be successful in this role, you will ideally bring:
- Prior experience in commercial banking frontline roles and commercial lending.
- Ability to help manage strong customer relationships by handling service queries and solving minor issues.
- Strong communication skills to assist customers effectively.
- Attention to detail when reviewing agreements and contracts.
- Ability to assess a customer's ability to fulfill their credit obligations, considering both qualitative and quantitative factors.
- Ability to manage multiple tasks and keep track of customer documentation, banking transactions, and internal communications.
- Familiarity with risk management concepts, particularly in credit risk, risk and market risk.
- Familiarity with regulatory requirements such as KYC (Know your Customer) and AML (anti-money laundering).
