
Director of Member Experience
5 days ago
As a dynamic and inspiring leader, you will take on the role of Club Manager at our Canberra City location. This exciting position offers a unique blend of sales leadership, customer service, and operational management.
- Sales Leadership: You will drive membership growth and retention through exceptional customer service and proactive sales strategies.
- Team Management: You will lead and develop a team of staff members, providing guidance, support, and opportunities for growth and development.
In this varied and challenging role, you will be responsible for managing the overall financial and operational aspects of your club. This includes managing budgets, monitoring performance metrics, and making strategic decisions to drive business success.
As a successful Club Manager, you will possess excellent communication and interpersonal skills, with the ability to motivate and inspire your team. You will also have a passion for fitness and sales, with a proven track record of delivering results in a fast-paced environment.
Required Skills and Qualifications:
- Leadership experience in a sales or customer-facing role, preferably in the fitness industry.
- Strong stakeholder management skills, with the ability to build and maintain relationships with colleagues, members, and external partners.
- Experience in managing budgets, monitoring performance metrics, and making strategic decisions.
- A passion for fitness and sales, with a proven track record of delivering results in a fast-paced environment.
What We Offer:
We are proud to offer a competitive salary package, including an OTE of $100,000-$110,000 (made up of base salary & uncapped commissions), plus super. You will also enjoy a FREE, Platinum gym membership, as well as additional benefits such as anniversary leave days and an additional free gym membership for friends and family.
As part of our commitment to employee development, we offer access to industry-leading learning and development content, including online courses and training programs. Our goal is to provide you with the skills and knowledge you need to excel in your role and achieve your career goals.
About Us:
Our company is a leading provider of fitness and wellness services, with a portfolio of globally recognized brands. We are committed to making a positive impact on people's lives through innovative and diverse health and wellness offerings. Our mission is to empower individuals to live healthier, more active lives.
Our Culture:
At our company, we value diversity and inclusivity, and we are committed to creating a workplace culture that is welcoming and supportive of all employees. We believe that every individual has the potential to make a meaningful contribution, and we strive to create an environment where everyone can thrive.
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