Client Service Coordinator

4 days ago

Sydney, New South Wales, Australia CareerArc Full time

Career Overview

VON is a leading provider of home and community care services in Ontario and Nova Scotia, delivering high-quality care to over 10,000 individuals every day. As a registered charity and not-for-profit organization, we are dedicated to making a positive impact on the lives of Canadians.

We are seeking an experienced Client Service Associate to join our Client Service Team, which operates 365 days a year. This role offers a unique opportunity for career growth and development in a dynamic environment.

About the Role

  • Assign client visits to nurses and home support workers using knowledge of local geography, client needs, and continuity of care while following collective agreement guidelines and established planning procedures.
  • Daily activities include receiving and processing client referrals and updates, responding to phone inquiries from clients, doctors, service providers, and other agencies, advanced scheduling, daily scheduling changes (i.e., sick calls, client cancellations, new client admissions), and other administrative duties.
  • Work closely with team members and management to ensure daily staffing levels are sufficient, and the delivery of quality client care and service are met, as well as forecasting weekly staffing needs.
  • Support clients, nurses, and home support workers to ensure delivery of quality care.
  • Work in a fast-paced environment with rapidly changing priorities while meeting daily and weekly scheduling deadlines.
  • Ensure that confidential information relating to clients, work colleagues, suppliers, and VON's operations are properly protected and not disclosed to third parties.
  • Other duties/tasks as assigned by manager.

Requirements

  • University/College education preferred, High School Diploma required.
  • Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset.
  • Proficiency with MS Office programs, Outlook, faxing software, and database management.
  • Experience in a logistics or scheduling environment and experience with scheduling software such as Procura is an asset.
  • Experience in a health care environment is an asset.
  • Previous customer service experience in a contact center environment is considered an asset.
  • Experience in a unionized environment is considered an asset.
  • A current and original copy of a satisfactory Criminal Records Check is required upon the start of your employment.
  • The use of Personal Protective Equipment (PPE) may be required.

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