Exceptional Customer Service Professional Wanted

5 days ago

Shire of South Gippsland, Australia beBeeCustomerService Full time $60,000 - $84,000

Job Title: Client Support Officer


The Hub Support Team is looking for a skilled professional to fill the role of Client Support Officer. This position provides a first point of contact for people accessing the services of The Hub.


About the Role

This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and making a difference in the lives of others. As a Client Support Officer, you will be responsible for responding to face-to-face, electronic and telephone enquiries from members of the public and partner agencies, providing responsive and timely advice and connections to services.


You will work closely with the Hub workforce to address client needs at first contact and provide tailored responses to client enquiries. Your ability to respond effectively and inclusively to clients accessing the services of the Hub, and to demonstrate honesty and integrity in all interactions, underpins success in this role.


Key Responsibilities
  1. Support the Hub Manager and broader Hub workforce in delivering client-focused objectives as aligned with strategic policy directions for The Hub.
  2. Competently and sensitively prioritize tasks to provide optimal service delivery to clients.
  3. Exercise advanced interpersonal communication skills in response to diverse presentations of client needs, including sensitivity to changes in behavioral presentation and indicators of risk and aggression.

Requirements

To be successful in this role, you will need:


  • A strong understanding of customer service principles and practices.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.

What We Offer

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive salary package.


How to Apply

If you are a motivated and customer-focused individual who is passionate about making a difference, please submit your application, including your CV and cover letter, outlining your suitability for the role.


Please note that applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

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