Residential Operations Leader

2 weeks ago

Sydney, New South Wales, Australia beBeeManagement Full time $90,000 - $120,000
Leadership Role: Residential Services Manager

We are seeking an experienced Residential Services Manager to lead our skilled maintenance teams across multiple NSW sites. As a key leadership role, you will oversee the day-to-day operations of the business, ensuring teams are supported and engaged while building strong customer partnerships.

Key Responsibilities:
  • Lead responses to customer issues, ensuring incidents are resolved within contractual timeframes.
  • Manage and develop Supervisors and Team Leaders across service teams (residential and third-party) to exceed customer expectations and drive retention.
  • Maintain and grow key customer relationships; support business development efforts.
  • Promote a strong safety culture and ensure compliance with work health and safety standards.

Requirements:

  • Engineering qualification or relevant trade/maintenance experience.
  • Strong leadership background in customer service environments.
  • Experience in material handling or similar technical systems is a plus.
  • Proven ability to lead skilled teams (fitters, electricians, engineers).
  • Motivational leader with a focus on safety, quality, and customer satisfaction.

Benefits:

  • Competitive salary + TOT vehicle + super.
  • Fitness Passport – Discounted access to a wide network of gyms, pools and fitness facilities across the country.
  • Exclusive health cover via Medibank – 9% discount on corporate health plans designed to fit every lifestyle, life stage and budget.

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