Client Group Director

5 days ago

Sydney, New South Wales, Australia Wavemaker Full time

At Wavemaker, we pride ourselves on being a leader in the media and marketing industry. Our mission is to positively provoke growth for our clients, and we're looking for a talented Client Group Director to join our team.

About Us

We're a global agency with a presence in Australia and New Zealand, operating out of six offices across both countries. Our team of over 250 professionals is dedicated to delivering innovative solutions to our clients, and we're committed to fostering a diverse and inclusive work environment that promotes creativity and collaboration.

We've had significant success in recent years, winning numerous awards at events such as the MFA Awards, AIMCO Awards, B&T 30 under 30, Festival of Media Global, Campaign Women to Watch, Mumbrella Travel Marketing Awards, MediaWeek, Festival of Media Cause, UnLtd Hall of Good, Campaign Asia, and DRUM Awards.

The Role

We're seeking an experienced Client Group Director who can lead a successful client relationship and drive results-driven teams. As the key point of contact for our clients, you'll be responsible for developing strong communication recommendations across all channels, paid, owned, and earned. You'll also need to bring together the right people to deliver high-quality outputs for your clients, ensuring that deliverables are grounded in client priorities.

Your primary responsibilities will include:

  • Openly communicating and collaborating with internal stakeholders and reporting regularly
  • Holding regular performance evaluation meetings with reports throughout the year, setting SMART KPIs and creating a clear career development plan with them
  • Reviewing your team's training needs to ensure their career plans are aligned to their progression and responsible for training and development of all members of the team
  • Overseeing workflow between all members of the team and escalating any issues
  • Having expert knowledge and understanding of the wider agency structure, knowing when to tap into resources to enhance work
  • Owning the team WIP and being across the detail of current campaigns and future plans
  • Directing the team's workload and prioritisation to produce the best results for your clients

You'll also be responsible for establishing a deep understanding of client challenges, objectives, and initiatives, building on our agency's reputation for outstanding client service. You'll need to build strong and enduring client relationships at a senior level, provide innovative strategic insights by acting as an expert on the client's business, industry, and competitors, and seek out reformist ways to keep clients informed on relevant developments and changes to the media landscape.

Requirements

To be successful in this role, you'll need to have:

  • Proven capability in managing a large, diverse team
  • Possession of a passion for media and marketing
  • Strong, up-to-date media landscape knowledge (confidently able to articulate macroeconomic and consumer trends and forecast challenges/opportunities for clients)
  • Inspiring communication skills with clear written and verbal communication skills
  • Excellent problem-solving skills, with the patience to examine detail and create solutions
  • Collaborative and astute abilities to build trust and respect within a network
  • Results-driven approach to delivering business results for clients, with the ability to identify and clearly articulate what's working and why
What We Offer

As a valued member of our team, you'll enjoy a range of benefits, including:

  • Flexible work environment
  • Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey
  • Discounts and corporate benefits
  • Continuous training and development opportunities

We believe that diversity is vital and positively influences the environment in which we operate. We're committed to fostering a diverse and inclusive work environment that is free of discrimination, harassment, or bullying.

Salary

The estimated salary for this position is $120,000-$180,000 per annum, depending on experience.

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