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Funeral Services Manager

2 months ago

Werribee, Victoria, Australia Invocare Full time
About the Role

We are seeking a highly skilled and compassionate Location Manager to join our team at InvoCare. As a Location Manager, you will be responsible for ensuring the provision of quality service to our clients, embracing and advocating the company's culture and high service standards.

Key Responsibilities
  • Lead and develop a team of funeral professionals to deliver exceptional customer service
  • Manage the day-to-day operations of a high-volume funeral location, including staff supervision, customer service, and financial management
  • Build positive relationships with stakeholders, including families, funeral directors, and other external partners
  • Provide compassionate care and support to families during one of the most challenging times in their lives
  • Ensure the provision of quality service to our clients, embracing and advocating the company's culture and high service standards
About You
  • You possess the capacity to lead, develop, and inspire a team of funeral professionals
  • You have excellent communication and interpersonal skills, with the ability to communicate effectively with families, staff, and external partners
  • You are sensitive to circumstances involving grieving people, their values, and beliefs
  • You have a strong focus on customer service, with the ability to deliver outstanding service levels
  • You are able to work in a fast-paced environment, with a high level of flexibility and adaptability
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A supportive and inclusive work environment
  • Access to comprehensive training and development programs