Client Services Team Leader

2 months ago


Werribee, Victoria, Australia Greencross Vets Full time

Job Title: Client Services Team Leader

Company: Greencross Vets

Job Summary:

We are seeking a highly skilled and experienced Client Services Team Leader to join our team at Greencross Vets. As a Client Services Team Leader, you will be responsible for leading and inspiring our client services team to deliver exceptional service to our clients.

Key Responsibilities:

  • Lead and Develop the Client Services Team: You will lead, mentor, and support the client services team to ensure they have the skills and knowledge to deliver exceptional service to our clients.
  • Drive Service Excellence: You will drive improvements in client service processes and performance, ensuring that our clients receive the highest level of service.
  • Foster a Positive Team Culture: You will foster a positive and engaging team culture, promoting collaboration and professional development among team members.
  • Manage Client Inquiries: You will manage client inquiries and concerns with professionalism and empathy, ensuring that our clients feel valued and supported.
  • Coordinate with Other Departments: You will coordinate with other hospital departments to ensure seamless client experiences.
  • Monitor and Report on Service Metrics: You will monitor and report on client service metrics, identifying areas for improvement and implementing strategies to drive continuous improvement.

Qualifications:

  • Proven Experience: You will have proven experience in a client service leadership role, preferably in a healthcare or veterinary setting.
  • Excellent Communication Skills: You will have excellent communication and interpersonal skills, with the ability to build strong relationships with clients and team members.
  • Strong Leadership Skills: You will have strong leadership and team management abilities, with the ability to inspire and motivate team members.
  • Passion for Service Excellence: You will have a passion for delivering outstanding client service and a commitment to driving service excellence.

What We Offer:

  • Leadership Role: You will have the opportunity to lead a team of experienced client services professionals and drive service excellence in a leading veterinary hospital.
  • Professional Development: You will have opportunities for professional development and career advancement in a supportive and collaborative team environment.
  • Meaningful Impact: You will have the chance to make a meaningful impact on client satisfaction and team engagement, driving business growth and success.


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