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Food and Beverage Service Manager

2 months ago


Hobart, Tasmania, Australia Hilton Hotels Full time
About the Role

We are seeking a highly motivated and experienced Food and Beverage Supervisor to join our team at DoubleTree by Hilton Hobart. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our food and beverage outlets.

Key Responsibilities
  • Maintain a high customer service focus and approach your job with the customers always in mind.
  • Have a positive impact, taking personal responsibility and initiative to resolve issues, and clearly communicate with both customers and colleagues.
  • Contribute ideas and suggestions to enhance operational and environmental procedures in the hotel.
  • Actively promote the services and facilities of Hilton hotels to guests and suppliers.
  • Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
  • Confidently know the food and beverage menu contents and explain them in detail to guests.
  • Understand dietary requirements and offer appropriate suggestions.
  • In consultation with the Manager, agree and implement actions to make improvements to customer service.
  • Complete the checklist in product knowledge.
  • Make suggestions on the menu that might suit guests of different nationalities.
  • Familiarize with menu items of all other outlets to recommend guests to other outlets.
  • Confidently know the opening hours of all restaurants and hotel outlets.
  • Able to recommend other restaurants and city attractions to hotel guests.
  • Actively check team members' product knowledge on each shift.
  • Undertake steps to ensure that all areas of the restaurant are set to the standards required for breakfast, lunch, and dinner.
  • Check reservations for the day and ensure that the restaurant and team members have tables ready.
  • Assist bartenders and kitchen team members where required and carry out any reasonable duties requested by the Manager.
  • Ensure that all team members are briefed for the details of the shift ahead.
  • Complete the checklist on preparing the restaurant for service.
  • Greet guests with a smile, offer assistance with coats, bags, etc., and introduce yourself.
  • Escort guests to a table and ask if they would prefer a smoking or non-smoking table.
  • Follow-up on any guest questions or queries immediately and if you don't have the answer, check with your Manager.
  • Ensure that all service procedures are carried out to the standards required.
  • Make sure that all areas are cleaned and maintained in accordance with operating procedure.
  • Supervise the restaurant roster on a daily basis and ensure it is in line with the changing business levels.
  • Control the allocated labour for each shift to ensure that customer expectations are met while achieving the desired labour cost.
  • Assist restaurant managers with training all team members for the 'induction training' and 'on the job training'.
  • Offer team members constructive feedback about their performance after every shift in an aim to develop their skills and confidence.
  • Provide leadership and direction for all team members while on duty by offering professional skills and leading by example.
What We're Looking For

We are looking for a Food and Beverage Supervisor who is passionate about delivering exceptional customer service and has a strong background in hospitality. The ideal candidate will have previous experience in a supervisory position in a 4/5-star category hotel and possess good English skills, both verbal and written. They will be motivated and committed, approaching all tasks with enthusiasm and a willingness to learn new skills or knowledge to improve personal performance.

The successful candidate will be flexible and responsive to changing requirements, including the performance of any tasks requested of them. They will maintain a high team focus, showing cooperation and support to colleagues in the pursuit of team goals. Strong leadership and training skills are essential, as well as an outgoing personality and a willingness to work flexible hours, including weekdays, weekends, and public holidays.