Strategic CRM Manager

3 days ago

Sydney, New South Wales, Australia beBeeProductOwner Full time $100,000 - $145,000
HubSpot Product Owner Job Description

This role is a critical position in our demand generation efforts, focusing on the development and optimization of our CRM platform.

The ideal candidate will have a strong background in CRM systems, integrations, automation, and agile project management, with a passion for data quality and user-centric design.

Key responsibilities include:

  • Ensuring consistency and scalability of CRM processes across regions through strategic alignment and collaboration.
  • Defining and maintaining the CRM roadmap based on business goals and prioritizing features, integrations, and enhancements to maximize impact.
  • Gathering and refining requirements from executives, digital, sales, and marketing teams to design and optimize workflows, pipelines, properties, and automation.
  • Cross-functional coordination to implement CRM changes, lead training sessions, and promote CRM best practices across teams.
  • Maintaining clean and accurate contact, company, and deal records while ensuring policy, privacy, and security compliance within CRM.
  • Tracking CRM usage, security, reporting metrics, and pipeline health to drive user adoption and promote continuous improvement.
Requirements and Experience
  • At least 3 years experience in a similar role.
  • Excellent communication and stakeholder management skills.
  • Ability to translate business needs into technical solutions.
  • Demonstrated creative solution building.
  • Proven expertise in HubSpot CRM or similar platforms.
  • Experience working with automation, APIs, integrations, database design, and Entity Relationship Diagrams.
  • Strong proficiency in Excel and understanding of cloud application development and security.
  • Hands-on experience with Agile methodologies.

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