Information Service Coordinator

1 week ago

Sydney, New South Wales, Australia beBeeCustomer Full time US$75,000 - US$85,000
Job Title

We are seeking a detail-oriented Information Management Specialist to join our team. As the primary point of contact for customer inquiries, you will play a crucial role in ensuring seamless operational functions and top-notch customer service.

Key Responsibilities:
  • Respond promptly to customer inquiries and provide proactive updates, maintaining professionalism at all times.
  • Resolve customer issues promptly, escalating to the Senior Operations Coordinator as needed.
  • Collaborate closely with our operational and sales teams.
  • Monitor shipments from order placement to delivery, ensuring seamless processes and timely arrivals.
  • Keep internal and external parties informed about shipping and delivery details.
  • Stay abreast of industry and company updates to provide accurate information to clients.
  • Adhere to company procedures and policies.
  • Manage import and export shipments with precision, ensuring accurate documentation and compliance.
  • Coordinate shipments with shipping lines, co-loaders, airlines, and transport carriers.
  • Handle import and export documentation and reporting.
  • Generate invoices accurately and in a timely manner.
  • Share relevant KPI information with internal stakeholders on a monthly basis.
  • Prepare information reports for customers as needed.
Position Requirements:
  • Exceptional customer service and communication skills, with a proactive and detail-oriented approach.
  • Willingness to learn and adapt in a dynamic work environment.
  • Strong time management skills and ability to prioritize tasks effectively.
  • Problem-solving abilities across various situations.
  • Team player with a meticulous attention to detail.
  • Motivated, forward-thinking, and reliable.
  • Proficiency in Microsoft Outlook, Excel, and Word.
  • Analytical mindset for data collection and analysis.

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