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Expertise in Technical Support
2 weeks ago
Technical Support Specialist
The Technical Support Specialist is responsible for delivering exceptional product support to customers. The role requires identifying and resolving technical issues related to SUSE products, developing strong relationships with assigned accounts' technical and management staff, and providing fast response times and tailored solutions.
With close relationships and familiarity with customers' environments, the specialist ensures proposed solutions meet customer expectations. This involves gaining first-hand knowledge of their deployments and business needs, and working closely with them to ensure proactive assistance and optimal deployment.
Travel to customer sites is a requirement, and this is an individual contributor role reporting to the Service Delivery Manager.
Responsibilities
- Respond within defined time scope
- Understand customer's needs for further opportunity discovery
- Work well in structured and dynamic environments
- Handle pressure in highly charged situations
Key skills include excellent verbal and written communication skills, hands-on experience with troubleshooting in a technical environment, excellent analytical and problem-solving skills, ability to handle tense/stressful situations regarding service outages and issue resolution, in-depth understanding of Linux Operating System and Containerization/Container Orchestration Technologies, and demonstrated technical proficiency in independently implementing Linux solutions, with a preference for experience with SUSE products.
Requirements
- Bachelor's degree or equivalent experience
- 5 years' experience in relevant technologies and customer environments
- Extensive experience in high-tech or software company
- Relevant industry qualification where applicable
What we offer includes excellent chance to work on cutting-edge technologies powering mission-critical systems, freedom to be yourself, and opportunities for professional growth and development.
