Deliver Exceptional Customer Experiences
1 day ago
This is a key role in delivering exceptional customer experiences across multiple channels. As a Customer Service Representative, you will be reporting to the Team Leader and contribute to high-quality outcomes that support essential services.
- You will respond to customer enquiries across all channels (inbound & outbound calls and emails)
- Provide end-to-end support based on administration tasks
- Contribute to the success of the team and broader business operations
- Adhere to industry standards
- Build customer trust, value and loyalty by creating a positive customer experience
- Takes ownership of customers' requests through to effective resolution
Requirements:
You will require experience in contact centres or customer service environment preferably within complex environments. Experience with Contact Centre Telephony Systems is also preferred.
Demonstrated proficiency in Microsoft Office suite, Outlook, Excel, etc
Strong customer service ethic and focus
Excellent verbal and written communication skills
Job Benefits:
This role offers opportunities for professional growth and development in a dynamic work environment. You will have the chance to build strong relationships with customers and colleagues alike.
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