Operational Delivery Specialist

4 days ago

Brisbane, Queensland, Australia beBeeFacility Full time $80,000 - $120,000
Key Responsibilities

The role of Facility Manager entails overseeing the delivery of facilities management services to a national telecommunications client across multisite operations. The position will be responsible for supporting a State portfolio, reporting directly to the Key Account Manager. The primary focus of this role is operational delivery, ensuring reliable and consistent service in accordance with established plans.


This Facilities Management position requires managing risk identification/controls, incidents, and tenant/client/customer issues in accordance with agreed processes. Developing and maintaining strong relationships with client representatives is also a key aspect of the role.


In addition, the successful candidate will be responsible for performing services to ensure zero network outages and operational continuity of facilities assets at all times for all sites.


Key Functions
  • Ensure all Assets are maintained to the standard required in terms of planned, reactive and capital works.
  • Undertake regular audits of the field workforce, including contractors against client and ISS policies and standards.
  • Develop and maintain a close working relationship with the designated client representatives via regular formal meetings.
  • Act as the building owner's representative for all facilities within the designated area.
  • Act as the contact/client representative for all site related issues.
  • Provide technical expertise, knowledge, and site information as required.
  • Attend meetings with client to co-ordinate activities, strategies, planning to meet business needs.
  • Conduct regular meetings in occupied client facilities.
  • Co-ordinate and liaise with end users regarding maintenance, capital works and associated outages.
  • Review the application of service delivery methods and practices within the designated area on an ongoing basis both with employees and contractors.
  • In co-operation with the Asset Management team and National Call Centre, manage and co-ordinate all subcontractor activities.
  • Perform regular site inspections in accordance with the agreed standards and schedule for the QLD State.
  • Manage incidents and the restoration to normal site conditions.

Requirements and Qualifications
  • A tertiary education in facility management, business administration or project management or similar operational qualifications would be advantageous.
  • Strong mechanical and electrical aptitude, along with experience managing a multi-disciplinary workforce.
  • A sound understanding of the operations and maintenance environment in telecommunications or a technical service industry.
  • Risk Management approach to building management.
  • Ability to self-manage, work cooperatively and collaboratively with others, and have a flexible approach to function effectively under pressure.
  • Ability to communicate with confidence and respect for others.
  • Proven ability to use own judgement to effectively manage workloads, take responsibility for and prioritise tasks and clearly communicate when undertaking and delivering outcomes and services.

Benefits
  • Competitive contract salary packaging.
  • Company car and fuel card, company laptop and mobile.
  • Ongoing learning and development opportunities.
  • Internal opportunities within our global organization.
  • Positive company culture.

EEO and equal opportunity

ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully. We encourage applications from diverse backgrounds and individuals with varying abilities.

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