Duty Officer

6 days ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $80,000 - $110,000
Job Description

The Duty Manager is responsible for overseeing the daily operations of a department, ensuring quality, standards, and meeting customer expectations. This involves directing and working with managers and employees to carry out procedures, which maximizes the financial performance of the department.

Main Responsibilities:

  • Manage day-to-day operations by prioritizing tasks, organizing work, and accomplishing objectives.
  • Develop specific goals and plans to ensure effective execution and problem-solving.
  • Handle complaints, settle disputes, and resolve grievances or negotiate with others.
  • Supervise staffing levels to meet guest service, operational needs, and financial objectives.
  • Understand the impact of department operations on overall property financial goals and manage to achieve or exceed targets.

Required Skills and Qualifications:

  • A high school diploma or equivalent degree; 1 year experience in guest services, front desk, or related professional area.
  • OR a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Benefits and Perks:

  • Excellent opportunities for growth and development.
  • A collaborative and dynamic work environment.
  • Competitive compensation and benefits package.

Additional Information:

  • Exceptional customer service skills are essential.
  • Strong problem-solving and analytical skills are necessary.
  • Ability to work effectively in a fast-paced environment is crucial.
  • Excellent communication and interpersonal skills are vital.

About this Role:

This is an exciting opportunity to join our team as a Duty Manager. If you have a passion for delivering exceptional customer service and leading teams to success, we encourage you to apply.

Key Skills: Exceptional Customer Service, Problem Solving, Communication, Leadership, Teamwork

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