Customer Experience Manager

4 days ago


Mascot, Australia Accor Full time
**Job Summary**

We are seeking a highly motivated and experienced Customer Experience Manager to join our team at Accor. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring a safe and pleasant environment for our guests.

**Key Responsibilities:**

* Lead and motivate a team of servers, bartenders, and support staff to deliver excellent customer service
* Ensure guests have an outstanding experience by responding to their needs, handling complaints efficiently, and maintaining a welcoming atmosphere
* Ensure the team follows health, safety, and sanitation regulations

**Requirements:**

* Strong interpersonal skills to motivate and guide a team
* Friendly, customer-focused attitude with a strive to provide total customer satisfaction
* Deep commitment to hospitality, ensuring every guest has a positive experience
* Ability to handle multiple responsibilities, prioritize tasks, and maintain smooth operations under pressure

**What We Offer:**

* Excellent working conditions and fantastic career opportunities
* Hotel discounts worldwide and exclusive travel benefits
* Access to staff duty-free store

**Note:** Successful applicants will be required to undergo a Federal Police check at their own cost to gain ASIC certification

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