Strata Claims Professional

2 days ago

Gold Coast, Queensland, Australia beBeeStrata Full time $90,000 - $125,000
Strata Claims Specialist

You will become an integral part of our team, assisting in restoring customers' lives affected by loss or damage to their properties.

As a Strata Claims Specialist, you will be confident in managing and completing site inspections, ascertaining cause and extent of damage, appointing specialists, and providing a seamless end-to-end claims experience for the customer.

  • Manage and complete site inspections, ascertaining cause and extent of damage.

  • Appoint specialists to assist with claims.

  • Provide a seamless end-to-end claims experience for the customer.

About You

You will be a calm and confident operator who:

  • Is an expert communicator, empathetic in nature, and a great listener – able to communicate concisely and tailor messaging (verbal and written) to their intended audience.

  • Is a problem solver with a curious persona – searching for root causes and proactively finding solutions throughout the claim journey.

  • Intrinsically driven to provide highest level of customer service that is always thoughtful and timely.

  • Has a growth mindset, values continuous learning, and absorbs new information and change with ease.

  • Is resilient and focused on achieving positive outcomes for key stakeholders.

  • Is willing to mentor and support peers to improve overall service provided to valued clients.

Key Requirements

  • Deliver professional and excellent service when completing site assessments, interacting with customers and clients.

  • Proactively communicate clear and accurate advice, solutions, timeframes, and claim progress to all stakeholders.

  • Clearly document all decisions made and reasons, including ownership details, reserve changes, and acceptance/rejection of claims.

  • Strata experience as a Loss Adjuster.

  • Loss Adjusting qualifications preferred, or professional qualifications applicable to the Loss Adjusting industry.

  • Trade qualifications advantageous.

  • Current and valid driver's licence.

About Our Organisation

We are a global leader in claims management operating in over 70 countries. We have been in operation for over 80 years and are committed to restoring and enhancing lives, businesses, and communities affected by natural disasters and catastrophic events.

We offer services across the entire claim lifecycle – from 'first notification of loss' through to litigation:

  • Claims management – property, major and complex loss, catastrophe response.

  • Third party administration.

  • Forensic accounting including business interruption expertise.

  • Cyber response.

  • Managed repair services.

  • Quantity surveying, forensic engineering & building consultancy.

We aim to create a workplace where our people feel valued, respected, and empowered. We welcome applications from diverse backgrounds and are committed to being an inclusive workplace.

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