Knowledge Management Specialist

3 weeks ago

Sydney, New South Wales, Australia Goodman Fielder Full time

Job Summary

We are seeking a skilled Knowledge Management Coordinator to join our team at Goodman Fielder. As a key member of our Service Desk team, you will be responsible for managing and maintaining our knowledge base to ensure its accuracy, relevance, and effectiveness in supporting operational needs.

Key Responsibilities:

  • Identify and implement opportunities to improve the Service Desk knowledge base and management practices, ensuring alignment with ITIL guidelines.
  • Promote and ensure compliance with knowledge management standards and best practices within the Service Desk team.
  • Collaborate with Service Desk Analysts and subject matter experts to create and validate accurate and relevant knowledge base articles.
  • Ensure timely and accurate publication and regular review of knowledge base content, updating as necessary.
  • Develop and deliver user guides and instructional materials to empower end-users and reduce reliance on Service Desk support.

Requirements:

  • A passion for technical writing and process documentation, with the ability to communicate complex technical information clearly and effectively.
  • Background in Communications, Administration, Knowledge Management or IT Service Desk will set you apart.
  • Experience with knowledge management software and IT Service Management frameworks; ITIL4 Foundation certification is highly desirable.
  • Excellent written and verbal communication skills with attention to detail.
  • Ability to work independently and collaboratively, prioritizing tasks effectively.

About Us:

Goodman Fielder is a leading regional food company across Australia, New Zealand and the Asia Pacific. We have a portfolio of iconic and trusted brands Australians have grown up with and put in their supermarket trolleys weekly, including Helga's, Wonder White, Praise, White Wings, MeadowLea, and many more. Our vision is to be the leading and most innovative local food company, creating food that people love.

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