Successful Customer Support Ambassador

6 days ago

Ryde, Australia beBeeExperience Full time $63,322 - $84,429
Customer Experience Professional

Honeywell is a leading technology company that empowers individuals to make a difference in the world. Our team of innovators, thinkers, and doers are changing the future through sustainable aviation fuel, life-saving healthcare sensors, and collaborative work on NASA space missions.

We are seeking a highly skilled Customer Experience Specialist to join our Dispatch team in Sydney. This role is responsible for providing exceptional customer support through calls, emails, and live chat, identifying issues, and resolving them efficiently.

The ideal candidate will have a minimum of 2 years' experience in customer support, excellent written and verbal communication skills, and a high attention to detail. They will be able to work autonomously and as part of a team, think creatively, and prioritize tasks effectively.

As a Customer Experience Specialist at Honeywell, you will collaborate with top minds, grow through continuous learning, and thrive in an environment that rewards and celebrates achievements.

  • Key Responsibilities:
  • Provide customer support through calls, emails, and live chat
  • Log issues in Honeywell ticketing systems and/or customer platforms
  • Dispatch service work orders and follow up on work orders to resolve issues within SLA
  • Contribute to the continuous improvement of the team's performance by identifying opportunities for improvement

Benefits:

  • Collaborative work environment
  • Opportunities for growth and development
  • Award-winning culture
  • Recognition and reward programs

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