Customer Experience Manager
6 days ago
EzyStrut is a leading supplier and manufacturer of cable support systems.
We have an opportunity for a Customer Service Team Leader to join our team in Malaga, WA.
- The ideal candidate will lead and support the customer service team in delivering exceptional experiences and building strong relationships with internal and external customers.
This role involves leading a small customer service team to achieve excellence.
You will oversee day-to-day operations, ensuring orders, enquiries, and issues are managed efficiently.
Your key responsibilities include:
- Leading, coaching, and motivating the customer service team.
- Overseeing day-to-day operations to ensure efficient management of orders, enquiries, and issues.
- Being the go-to problem solver, helping customers, distributors, and internal teams find solutions.
- Monitoring performance and driving continuous improvements in processes and service delivery.
- Collaborating with sales, operations, and production to ensure our wholesalers get what they need, when they need it.
To be successful in this role, you will possess:
- Leadership and team management skills.
- Problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- A customer-focused approach.
- Ability to work collaboratively with internal teams.
We offer a competitive salary and benefits package.
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