Customer Experience Coordinator

1 week ago

Central Coast, Australia Small Animal Specialist Hospital (Sash) Full time
About Us

At Small Animal Specialist Hospital, we strive to deliver exceptional veterinary care that exceeds our clients' expectations. We believe that a supportive team environment, combined with the highest standards of clinical expertise, is essential for achieving outstanding patient outcomes.

Role Overview

This exciting opportunity has arisen for a skilled Customer Experience Coordinator to join our friendly and vibrant team on the Central Coast. As a key member of our Client Services team, you will play a vital role in providing an exceptional experience for our pet owners and their families.

Key Responsibilities
  • Navigate multiple systems simultaneously, including digital phone systems, to ensure seamless communication and workflow.
  • Greet clients warmly and coordinate waiting room operations to create a welcoming atmosphere.
  • Manage high-volume calls and emails efficiently, responding promptly to client inquiries and requests.
  • Coordinate and book appointments over the phone and in person, ensuring accurate scheduling and minimal delays.
  • Serve as a liaison between clients and our clinical team, communicating effectively to resolve any issues or concerns.
  • Process payments accurately and efficiently, handling cash, EFTPOS, and other payment methods.
  • Request results, samples, and documents from third-party providers, facilitating timely and effective communication.
Requirements
  • Minimum 2 years' experience in a high-volume reception or administration role, with excellent customer service skills.
  • Proven ability to take initiative and prioritize tasks effectively, even in fast-paced environments.
  • Demonstrate an empathetic yet resilient attitude, handling challenging situations with poise and professionalism.
  • Excellent verbal and written communication skills, with the ability to engage clients and colleagues alike.
  • A strong work ethic, with a passion for delivering exceptional results and exceeding expectations.
  • A collaborative approach, with the ability to work autonomously when required and contribute to a positive team dynamic.
  • Possess a genuine passion for animals and delivering outstanding customer service.
What We Offer
  • A competitive salary package, commensurate with your experience and qualifications.
  • Inclusive team culture, where equality and respect are fundamental values.
  • Opportunities for career growth and professional development, tailored to your interests and goals.
  • Comprehensive training and support, empowering you to excel in your role.
  • A comprehensive benefits package, including SASH paid parental leave for all new parents.
  • An excellent work-life balance, prioritizing your well-being and flexibility.
  • A supportive team environment, with opportunities for collaboration and growth.
Salary

The estimated salary for this position is $65,000 - $85,000 per annum, depending on your level of experience and qualifications.

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