Senior Fraud and Scam Operations Specialist

1 week ago

Brisbane, Queensland, Australia beBeeOperational Full time $144,442 - $165,583

Financial Crimes Operations Team Leader

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This role is responsible for the compliant operations of the team and all functions, processes, and personnel within the group. It will also provide guidance and support at all times, which ultimately contribute to the Financial Crimes Operations team goals.

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As a key member of our high-performing team, you will minimize the bank's non-lending losses and reduce exposure to fraud and scams by providing a professional monitoring, detection, and prevention service for the Bank of Queensland Group. Furthermore, you will lead and motivate the team of F&SOs to achieve outstanding levels of service at all times when dealing with customers, assessing alerts, and/or liaising with other stakeholders during both normal business hours and weekends/overnight.

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In addition to this, you will provide leadership and guidance to the Fraud and Scam Operations analysts and handle escalation inbound queries from stakeholders, customers, and direct reports to help achieve required service levels and business targets.

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About You

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To be successful in this role, you will have sound knowledge of fraud, with an ability to meet timelines and achieve objectives. With strong report writing skills, you will have excellent time management, organisation, delegation, and prioritisation abilities.

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Furthermore, you will always display a 'can do' attitude and positive demeanour to problem-solving. As a collaborative outcome and customer-focused individual, you will thrive on working in a fast-paced environment. You will be able to forge strong working relationships with internal stakeholders supported by excellent interpersonal skills.

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