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Scientific Solutions Specialist
2 weeks ago
Field Service Specialist
Job Description- As a Field Service Specialist, you will be the primary point of contact for customers in the life sciences industry.
Responsibilities include delivering innovative technology and system solutions to valued customers. This involves establishing and maintaining effective relationships with external and internal customers, ensuring their success through technical support and expertise.
Key Responsibilities- Installation, performance maintenance, troubleshoot, and support scientific instrumentation.
- Establish and maintain effective relationships with customers.
- Manage customer expectations by communicating work performed and providing follow-up plans as needed.
- Ensure compliance with relevant regulations and policies.
- Issue field service reports daily to document work performed.
- Bachelor's or Master's Degree in Chemistry, Biology, Engineering, or other science-related fields is desired. Equivalent experience, training, and education may also be considered.
- At least 3 years of experience with installation, performance maintenance, troubleshooting, support, and/or end-user utilization of scientific instrumentation.
- Ability to perform effective system-level troubleshooting.
- Understanding of the scientific application workflow and scientific software systems.
- Must possess a strong customer focus.
- Strong communication skills to communicate effectively with diverse audiences.
- Personal integrity and analytical mindset.
- System-level approach to problem-solving.
- Excellent verbal and written communication skills.
This is a territory-based position with frequent travel within designated territories and occasional international travel for governance, business support, meetings, and training.