Healthcare Improvement Specialist

15 hours ago

Sydney, New South Wales, Australia beBeeImprovement Full time $109,857 - $129,624
Job Title: Healthcare Improvement Specialist

Enhance patient experiences by driving quality improvement initiatives in a dynamic healthcare environment.

A comprehensive job description for this position can be found below:


Job Description

We are seeking an enthusiastic and proactive individual to join our Patient Experience Program as a Healthcare Improvement Specialist. In this role, you will play a vital part in shaping and supporting NSW Health and Hunter New England Health initiatives that enhance the experiences of patients, families, carers, and staff across our health service.

You'll work closely with staff and consumer representatives to lead and support patient experience improvement projects. Your background in clinical care, combined with your ability to engage stakeholders and drive quality improvement, will be critical to success.

You will be supported through a comprehensive orientation plan and a dedicated onboarding process.


Key Responsibilities
  • Lead and support the design and implementation of improvement initiatives across the district
  • Collaborate with NSW Health, consumers and staff to co-design improvement initiatives
  • Facilitate workshops and focus groups to gather and act on consumer feedback
  • Support data collection, analysis, and reporting on patient experience initiatives
  • Promote a culture of continuous improvement and consumer partnership
  • Support the District Partnering with Consumers Committee and associated Working Parties

Required Skills and Qualifications
  • Tertiary qualifications in a health discipline and recent, relevant clinical experience in an acute health care setting.
  • Eligible to drive in NSW and capacity to undertake travel within HNELHD.

Benefits
  • Monthly Allocated Days Off – Regularly scheduled time to recharge
  • Annual Leave – 4 weeks of paid annual leave
  • Paid Parental Leave – Supporting eligible employees with time to focus on family
  • Flexible Work Options – Two work-from-home days per week available after a 3-month onboarding period
  • Salary Packaging – Access up to $11,600 in tax-effective salary packaging, including novated leasing
  • Fitness Passport – Discounted gym memberships for employees and their families to support health and well-being
  • Employee Assistance Program (EAP) – Confidential support services for staff and their families

Additional Information
  • To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa.
  • An eligibility list will be created for future permanent full or part time and temporary full or part time vacancies.

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