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Customer Service Representative
2 months ago
We are seeking an experienced Customer Service Representative to join our Australian Command Centre, working from our Regional Support Centre in Balcatta. This is a full-time role on a rotating roster, working alternating weeks of 5 x 8-hour shifts and 4 x 10-hour shifts, between the hours of 5:00AM to 9:00PM, including every other weekend.
Key Responsibilities- Manage high volumes of incoming calls in line with Service Level Agreements
- Communicate with customers clearly and concisely, providing excellent service and effectively managing expectations
- Triage and process service requests received via digital channels, generating work orders to be actioned on site
- Liaise with internal Sodexo employees and third-party vendors to schedule works and discuss escalations
- Manage critical and priority requests with urgency and effectiveness
- Consistently achieve individual performance targets and contribute to team success
- Report and provide general administrative support as required
You will have experience using Customer Request Management (CRM) systems and delivering excellent service to a range of customers. Ability to prioritise, work autonomously, demonstrate critical thinking, and capture detail will be essential. You will effectively use resources and scripting to deliver consistent service. Willingness to work a flexible roster schedule across a 7-day week, including public holidays.
About SodexoSodexo is a people business, employing over 400,000 people worldwide and thousands in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit, and Spirit of Progress, are our greatest asset through their commitment and dedication. We are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion, and beliefs, and people with disabilities.
What We OfferWe offer a competitive salary, many development opportunities, and an outstanding benefits and recognition program. If you are interested in joining the Sodexo team and meet the minimum criteria outlined above, please apply with your resume detailing relevant employment experience and availability. One of our friendly recruiters will contact shortlisted candidates for a phone interview.
