Customer Service and Facilities Management Associate

2 days ago


Balcatta, Western Australia Sodexo Full time
Job Overview

Sodexo, a leading global provider of quality services, is seeking a skilled Customer Service Representative to join its Australian Command Centre in Balcatta.

Key Responsibilities
  • Manage high volumes of incoming calls in line with Service Level Agreements
  • Triage and process online service requests, generating work orders for Site
  • Liaise with Sodexo staff and third-party vendors to schedule works
  • Escalate critical and priority requests
  • Provide exceptional customer service and support administrative tasks as required
Requirements

We are looking for a confident and people-focused individual with experience using Customer Request Management (CRM) systems. The ideal candidate will possess excellent communication skills, be able to work autonomously, and demonstrate critical thinking and attention to detail.

Benefits

Sodexo offers a competitive salary, opportunities for development and growth, and an outstanding benefits program that includes a comprehensive rewards package.



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