Operational Training Specialist

1 week ago

Melbourne, Victoria, Australia beBeeLeadership Full time $100,000 - $120,000
Job Title: Team Leader

At the heart of our organisation, we have an exciting opportunity for a Team Leader to join our People and Culture Department.

This role plays a pivotal part in ensuring that frontline employees possess the necessary knowledge, skills, and confidence to perform their roles efficiently, safely, and in alignment with organisational goals.

The successful candidate will lead and support training teams to drive performance and effective learning, overseeing daily training delivery by monitoring session quality, learner engagement, and adherence to SOPs, policies, and curriculum standards.

The ideal candidate will be able to manage competing priorities, problem-solve in high-pressure settings, and maintain a strong customer and learner focus.

  • Key Responsibilities:
  • Lead and support Workplace Trainers to deliver consistent, engaging, and high-quality operational training aligned with adult learning principles and organisational priorities.
  • Oversee daily training delivery by monitoring session quality, learner engagement, and adherence to SOPs, policies, and curriculum standards.
  • Manage classroom conduct and performance issues, acting as the first point of escalation and working with People & Culture and operational leaders to address concerns effectively.
  • Ensure compliance and quality assurance in training delivery, documentation, and assessment practices, meeting internal policies, RTO standards, and regulatory frameworks.
  • Drive continuous improvement by identifying opportunities to enhance content, delivery, assessment tools, and team performance, contributing to curriculum development and refinement.
  • Collaborate and report effectively with key stakeholders to align training with service goals, maintain accurate records, and provide data-driven insights for decision-making.

About You

To be successful in this role, you will require:

  • A TAE50116 Diploma of Vocational Education and Training (or equivalent) and Certificate III in Public Safety (Emergency Communications Centre Operations), or willingness to obtain.
  • Proven experience leading high-performing teams to deliver training and projects in large, complex service or contact centre environments.
  • Experience in call-taking and/or dispatch training, with an understanding of emergency services operations, compliance, and sector-specific risk management.
  • Strong interpersonal and communication skills, with demonstrated ability to work effectively across a wide range of stakeholders and functional areas.

What We Offer

We are proud to offer a competitive salary, flexible working arrangements, and a range of employee benefits including an employee assistance program, discounted health insurance, banking services, gym membership, 'Memberlink' discount card, free staff parking at all our sites, and salary packaging options after an initial service period.

Become a key player in shaping the future of our organisation. Apply now

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