Operational Training Specialist

7 days ago

Melbourne, Victoria, Australia beBeeTraining Full time $110,000 - $120,000

Job Overview:

We are seeking a dedicated and innovative professional to join our Corporate Office team and lead our national strategy in operational training. This role is responsible for defining, maintaining and assuring the standards by which our operational staff are trained and supported to perform their roles effectively and safely.

The Operational Training Specialist sets the framework for operational training and competency assessment, ensuring our ways of working are clearly documented, and oversees that these standards are applied consistently across the business.

Key Responsibilities:
  • Manage the national Standards and Training program for catering & retail operations.
  • Core areas of focus include but are not limited to; Standards & Documentation; Training Design & Delivery; Business Support & Guidance; Quality Assurance & Reporting; Systems Support; and Building Career Pathways & Development.
  • Maintain accurate documentation of all training on the Training Platform (MLZ).
  • Coordinate national training and facilitation calendar.
  • Design new Standard Operating Procedures (SOPs) and Work Orders (WOs) by which all frontline operations staff perform their roles.
  • Set standards of operational training for all frontline roles and develop competency assessment tools.
  • Determine training delivery methods and assessment record management tools.
  • Collaborate with HSE, Food Safety, WFP and P&C teams on meeting compliance goals and focusing on continuous improvement.
  • Support and mentor the Corporate SAT team to build and develop best practices.
  • Monitor and evaluate training effectiveness and maintain training compliance.
  • Influence partner Airline customers to streamline training requirements.
  • Ensure regular review and optimisation of current training systems.
  • Identify and build career pathways for frontline staff through internal development opportunities.
  • Regular communication updates and reporting to COO on training matters.
  • Work on assigned national Projects that involve SAT.

Benefits:

This role offers the opportunity to make a significant impact on our operational excellence and contribute to the growth and development of our employees. If you are a motivated and results-driven individual who is passionate about training and development, we encourage you to apply.

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