Exceptional Customer Experience Expert

4 days ago

Brisbane, Queensland, Australia beBeeCustomerExperience Full time $80,000 - $120,000
Job Description

We are seeking a highly skilled Customer Experience Associate to provide top-notch customer service to our dealer and customer network. As a key member of our team, you will be responsible for conducting credit and equipment searches, performing post-settlement activities, and processing dealer payments for new and used machinery.

Your primary objective will be to ensure exceptional customer experience and dealer experience by identifying process improvement opportunities and implementing solutions. You will also be responsible for reviewing and approving dealer floorplan requests, rentals, and extensions, as well as providing backup/support for any other customer-related tasks.

If you have a strong expertise in problem-solving and customer focus, excellent communication skills, and the ability to work independently, we want to hear from you

Required Skills and Qualifications
  • Attention to Detail: Excellent attention to detail for documentation compliance.
  • Customer Service: Ability to respond to customer and dealer inquiries supplying appropriate information, assisting with basic online functionality or resolving medium complexity problems.
  • Business Acumen: Knowledge of business and processes in areas such as Dealer Terms Schedule; Dealer Floorplan Agreement; Privacy Act and Compliance processes for Retail Customers.
  • Interpersonal Skills: Skill in interpersonal communications, negotiation, and conflict resolution.
  • Product Knowledge: Knowledge of products and services offered by the appropriate area of responsibility.
Benefits

We offer a range of benefits to support your career growth and well-being, including:

  • 17.5% Annual Leave loading
  • 15% Super if you choose to go with us
  • Mercer Super Plan
  • A mature outlook on flexible and hybrid work arrangements which allows you to truly balance work and life
  • Paid Parental leave - 16 Weeks for all parents
  • Purchase Leave, Paid Community Leave
  • Professional Development Support (Higher Education, Training & Memberships)
  • EAP Support & Training
  • Equity in pay grades
What Makes You Stand Out
  • Customer Service Experience
  • Problem Solving and Negotiation Skills
  • Documentation Compliance

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