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Service Management Process Analyst
3 weeks ago
Job Overview:
We are seeking an experienced Business Process Analyst with ServiceNow to join a Service Management Transformation Program.
- Key Skills & Experience:
- Extensive experience as a Business Analyst, Process Consultant or ITSM SME
- Deep knowledge of ITIL framework and service management best practices
- Hands-on experience working with ServiceNow including data model, workflows & configuration
- Experience translating business requirements into ServiceNow configuration needs
- Familiarity with regulatory considerations and risk management principles
- Experience working in Agile delivery environment and facilitating UAT
- Background in IT Service Management and governance
Responsibilities:
The successful candidate will be responsible for:
- Defining and improving service management processes
- Collaborating closely with developers and solution architects
- Facilitating UAT and supporting transition to BAU for new process implementations
Requirements:
To succeed in this role, you must have:
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
- Proficiency in ServiceNow and ITIL framework
