E-commerce Fulfilment Operations Manager

2 weeks ago


Moonee Ponds, Victoria, Australia Coles Full time
Job Overview

We are seeking an experienced E-commerce Fulfilment Operations Manager to lead our online Coles Liquor fulfilment centre in Moonee Ponds. As a key member of our team, you will be responsible for managing the day-to-day operations of our e-commerce platform and ensuring that we deliver exceptional customer experiences.

About the Role

In this role, you will have the opportunity to work in a fast-paced environment and contribute to the growth and success of our e-commerce business. Your focus will be on achieving key online and commercial targets by participating in growth initiatives, team management, and site operations.

Key Responsibilities
  • Lead and manage a team of warehouse and logistics professionals to achieve operational excellence and meet sales targets.
  • Develop and implement strategies to improve efficiency, reduce costs, and increase customer satisfaction.
  • Collaborate with cross-functional teams to ensure seamless integration with other business areas, including marketing, sales, and customer service.
  • Maintain accurate records and reports to track performance metrics and make data-driven decisions.
  • Ensure compliance with all relevant laws, regulations, and company policies.
Requirements

To be successful in this role, you will need:

  • A minimum of 5 years of experience in a similar role or in a related field, such as retail, logistics, or supply chain management.
  • Proven track record of leading high-performing teams and achieving results in a fast-paced environment.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels.
  • A current accredited Responsible Service of Alcohol (RSA) qualification is essential for this role.
What We Offer

We offer a competitive salary package, including:

  • $120,000 per annum, plus superannuation and other benefits.
  • Opportunities for career advancement and professional development.
  • A dynamic and supportive work environment.
  • A range of employee discounts and perks.
  • A chance to work for a leading Australian retailer.


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