E-commerce Operations Lead

2 weeks ago


Moonee Ponds, Victoria, Australia Coles Full time

About Us


Coles is a leading Australian retailer with a rich history of serving the community. We're committed to creating a workplace that's just as diverse, inclusive, and welcoming as the communities we serve.



Job Overview

We're seeking an experienced E-commerce Operations Lead to join our team in Moonee Ponds. As a key member of our Liquor team, you'll be responsible for managing our online Coles Liquor fulfilment centre, working in a unique 'dark store' environment.



Key Responsibilities

As an E-commerce Operations Lead, your focus will be on achieving key online and commercial targets by participating in growth initiatives, team management, and site operations. You'll take pride in contributing to the customer fulfilment journey from product availability to pick, pack, and dispatch of customer orders.



Requirements

  • Previous management experience in a warehouse, logistics, or online fulfilment centre
  • Retail experience is not required but a background in managing operations in a warehouse or logistics setting is essential
  • Demonstrated ability to meet sales targets, effective cost control, and managing team rosters
  • Proven experience in leading and coaching team members to develop their skills while meeting financial and service goals
  • Ability to ensure all team members work safely and address any safety concerns or breaches immediately
  • A current accredited Responsible Service of Alcohol (RSA) qualification


What We Offer

We offer a competitive salary of $85,000 - $110,000 per annum, depending on experience. Eligible team members also receive 5% discount on supermarket and liquor purchases, additional double discount periods, and exclusive hot deals. Plus, novated car leases, paid parental leave, and opportunities for learning and development.



Benefits

  • More cash staying in your pocket: Eligible team members receive 5% discount all year round on supermarket and liquor purchases, with additional double discount periods and exclusive hot deals
  • Reward through recognition: Give and receive recognition linked to our Coles values through our digital recognition platform
  • Opportunities for learning and development: Discover and explore career development programs and job-specific training
  • Novated car leases: Access to novated leasing for eligible team members
  • Investment in your future: Become a part-owner of the Coles Group through our annual team member share plan offer
  • Paid parental leave: Support for balancing work and family life


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