Customer Experience Leader

3 weeks ago


South Fremantle, Western Australia Dan Murphy's Full time
Join Dan Murphy's as a Customer Experience Manager

Dan Murphy's is seeking a passionate and results-driven Customer Experience Manager to lead our South Fremantle store team. As a key member of our management team, you will play a critical role in delivering an exceptional customer experience, driving sales growth, and developing your team's skills.

The successful candidate will have a proven track record of leading high-performing teams, with a focus on customer satisfaction, employee engagement, and business outcomes. They will be a strategic thinker, able to analyze data, identify opportunities for improvement, and develop effective plans to drive results.

We offer a competitive salary range of $80,000 - $110,000 per annum, plus superannuation and attractive benefits package including exclusive discounts at Dan Murphy's and other Endeavour Group brands.

As a Customer Experience Manager at Dan Murphy's, you will:

  • Motivate and lead your team to deliver a world-class customer experience
  • Develop and implement strategies to drive sales growth and improve customer satisfaction
  • Lead the way with in-store tasks, delivering regular coaching and mentoring to store teams
  • Create an inclusive work environment that fosters diversity, equity, and inclusion

We're looking for someone who is passionate about people development, has excellent communication and leadership skills, and is able to thrive in a fast-paced environment. If you're a motivated and results-driven leader who is excited about the opportunity to join our team, we'd love to hear from you



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