Residential Services Director
4 weeks ago
Residential Services Manager
Helping Hand is seeking a highly skilled and experienced Residential Services Manager to lead the delivery of person-centred care and have overall quality, financial and operational accountability.
This role will be responsible for leading the development and delivery of high-quality services in accordance with the new Aged Care Quality Standards through effective management and leadership of the workforce, financial and other resources.
Key Responsibilities:
- Ensure the provision of high-quality resident services aligned with Helping Hand's mission and principles of care and with the aim to optimise resident's quality of life, choice, and independence.
- Lead and coordinate ongoing evaluation and revision of residential service provision in order to continuously improve systems, processes and procedures to deliver resident focused outcomes.
- Provide effective leadership and management to direct reports and the wider workforce including performance management, succession planning, team development and performance coaching.
- Establish and maintain a workforce culture based on organisational values that provide for optimal consumer outcomes.
Requirements:
- Formal qualifications in health, aged care or a management-related discipline, or comparable business experience.
- Extensive experience and performance in the delivery of person-centred services in a health or aged care environment.
- Leadership and management experience in a complex environment including evidence of ability to build and develop strong operational service teams and performance management.
- Demonstrated high order verbal and written communication skills and ability to relate with all levels of staff, client and internal and external stakeholders.
- Experience in managing and leading teams through change.
- Demonstrated ability to meet financial outcomes within a service environment including development of annual budgets, financial monitoring and analysis and maximisation of income.
- Demonstrated experience with financial, quality, risk, and compliance within Aged or Health care services.
- A valid NDIS Worker Screening clearance or be willing to obtain one.
Why Helping Hand?
Helping Hand is a leading provider of aged care in communities across South Australia since 1953. We are proud of our stability and strength and are committed to continuing to grow and improve our services and impact, hand in hand with our fantastic team.
Benefits:
- Be part of a warm, friendly team that genuinely cares about you and your wellbeing.
- Maximise your take-home pay by salary packaging up to $15,899 each year.
- Enjoy an additional $2,650 tax free per year with our Meal and Entertainment Card.
- 17.5% leave loading.
- Prioritise your health and wellbeing with discounted private health insurance, plus our Employee Assistance Program.
- Get active with our Fitness Passport Program and enjoy discounted gym memberships for you and your family.
- Access to an Employee Assistance Program (EAP).
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