Customer Portfolio Manager

22 hours ago

Melbourne, Victoria, Australia beBeeCustomer Full time $60,000 - $90,000

Customer Service Representative

plays a vital role in the success of our business. We are seeking an experienced professional to join our team and contribute to delivering exceptional customer experiences.

The ideal candidate will be responsible for proactively contacting customers to discuss overdue payments and identify solutions to bring accounts current. This involves maintaining accurate and comprehensive records of customer interactions, payment history, and account status.

Making consistent follow-up and resolution on a designated customer portfolio is also crucial. The successful candidate must demonstrate empathy and professionalism in all customer interactions, promoting positive outcomes and long-term relationships.

  • Proactive customer contact to resolve payment issues
  • Accurate record-keeping of customer interactions and account status
  • Ownership of designated customer portfolio with consistent follow-up and resolution
  • Identify and escalate complex cases or sensitive customer situations
  • Utilize internal systems to track account activity and troubleshoot issues independently
  • Collaborate with internal teams to ensure alignment on customer communications and account strategies

To excel in this role, the successful candidate will possess excellent service skills, attention to detail, conflict management, decision-making, effective communication, negotiation, and perseverance abilities. They should also have experience working in a fast-paced environment and handling multiple priorities simultaneously.

Key Responsibilities:

  • Manage a designated portfolio of customer accounts
  • Communicate effectively with customers to resolve payment issues
  • Maintain accurate records of customer interactions and account status
  • Make timely and consistent follow-up on customer issues
  • Escalate complex cases or sensitive customer situations as needed

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